Privacy Policy mae888
We take our responsibility to protect every user's personal data seriously. This policy clearly explains what information we collect, how it is used, and the security measures we apply to keep your privacy intact.
Why Your Privacy Matters to mae888
Your trust is the foundation of how we operate. Every action we take is designed to keep your personal information protected at all times.
Layered Data Encryption
All data transmitted through the mae888 platform is protected using industry-standard SSL/TLS encryption protocols. Account information, payment details and transaction history are stored in a secure server environment that is inaccessible to external parties.
No Sale of Data to Third Parties
mae888 does not sell, transfer or disclose user personal information to any third party for marketing purposes without your explicit consent. Your data is used only to operate the services you directly use.
Full Account Control in Your Hands
You have the full right to access, update or request deletion of your personal information at any time. Data updates can be made through your account panel or by contacting mae888 customer support.
International Licensing Compliance
As a platform operating under international licensing, mae888 is bound by strict data protection guidelines. All our data handling procedures comply with the requirements of globally recognised licensing authorities.
Flexible Communication Preferences
You can choose the types of communications you wish to receive from mae888 — including bonus notifications, promotion updates and system information. Decisions about marketing communications are entirely yours to make.
Responsible Data Retention
Your personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet applicable legal requirements. After that period, data will be securely deleted or anonymised.
This Privacy Policy ("Policy") describes how mae888 ("we", "the company") collects, uses, stores and protects personal information provided by users ("you") when using the mae888.one website and all related services. By registering or using the mae888 platform, you agree to the terms set out in this Privacy Policy.
Information We Collect
mae888 collects various categories of personal information to ensure our services operate securely and effectively. This collection occurs when you register an account, make a deposit or withdrawal, contact customer support, or simply browse our website.
Information you provide directly:
- Full name as shown on your MyKad or valid identification document
- Identification card number (MyKad) for identity verification purposes
- Active email address
- Mobile phone number registered in Malaysia
- Date of birth — to confirm that you are 21 years of age or older
- e-wallet account information (Touch 'n Go eWallet, DuitNow) and banking details for deposit and withdrawal purposes
- Delivery address where applicable for physical reward programmes
Information collected automatically:
- IP address and general geolocation data
- Browser type and device used
- Pages visited and duration of active sessions
- Game activity logs and financial transactions within your account
Purpose of Using Your Personal Data
mae888 uses collected personal information solely for legitimate purposes related to the services you use. We will not use your data for any other purpose without first obtaining your consent.
Primary purposes of data use:
- Account management — creating, verifying and maintaining your user account on the mae888 platform
- Financial transaction processing — handling deposits via methods such as DuitNow and FPX Online Banking, and withdrawals to your account within 15 minutes to 2 hours
- Identity verification (KYC) — meeting international licensing requirements to prevent money laundering and fraud
- Customer support — processing enquiries and complaints via live chat or email in Bahasa Melayu or English
- Service notifications — sending notifications related to transactions, account security and system updates
- Marketing (with consent) — informing you about promotions such as welcome bonuses and VIP programmes, only if you choose to receive them
- Analytics and platform improvements — understanding usage patterns to improve the overall user experience
Information Sharing and Disclosure
mae888 recognises that user privacy is a significant responsibility. We will not sell your personal information to any third party. However, there are limited situations where information sharing may occur.
Circumstances in which data may be shared:
- Payment service providers — financial institutions and e-wallet processors that facilitate your transactions, including Touch 'n Go eWallet, DuitNow and relevant FPX banks
- Technology service providers — third-party companies that support our platform's technical infrastructure, bound by strict confidentiality agreements
- Legal requirements — where required by competent authorities, court orders, or international licensing regulatory requirements binding our operations
- Fraud prevention and security — when necessary to protect the integrity of the platform and the safety of other users from suspicious activity
All third-party providers that handle mae888 user data are required to comply with privacy standards equal to or exceeding those we set.
Cookies and Tracking Technologies
The mae888.one website uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions smoothly.
Types of cookies we use:
- Session cookies — maintain your logged-in status during an active session; these cookies are automatically deleted when you log out or close your browser
- Preference cookies — save your language settings, display layout and personal preferences so you do not need to reconfigure them each time
- Analytics cookies — collect usage data in anonymous form to help us understand how users interact with our platform
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some sections of the mae888 website.
Data Security Measures
mae888 continuously invests in security infrastructure to ensure your personal and financial data is protected at all times. We take a layered approach to data protection.
- SSL/TLS encryption for all data transmitted between your device and mae888 servers
- Strict access controls — only staff with specific authorisation can access sensitive user data, and every access is logged for audit purposes
- Round-the-clock security monitoring to detect and respond to cyber threats promptly
- Two-factor authentication (2FA) available for users who want to add an extra layer of security to their account
- Regular security reviews carried out by our technical team to identify and address any potential vulnerabilities
Data Retention Period
mae888 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for the period required by applicable laws and licensing requirements.
- Active account data is retained for as long as your account remains active on the mae888 platform
- Financial transaction records are retained for the minimum period set by the licensing body for audit and compliance purposes
- After an account is closed, personal data will be retained for a reasonable period before being anonymised or securely deleted
- Customer support communication logs are retained to allow us to retrieve past conversation records if there are any follow-up enquiries
User Rights Regarding Personal Data
As a mae888 platform user, you hold certain rights regarding your personal data. We respect these rights and will process any related requests within a reasonable timeframe.
To exercise any of these rights, you may contact our support team via 24/7 live chat or by email at [email protected]. Further details about these rights are set out in the User Rights section below.
Underage Users and Age Restrictions
The mae888 platform is a service designed specifically for individuals aged 21 and above. We do not knowingly collect or store any personal information from individuals below this age limit.
As part of the account verification process (KYC), the applicant's date of birth will be checked to ensure compliance with this age requirement. If we find that personal information has been collected from minors without our knowledge, that data will be deleted immediately and the account in question will be terminated.
Parents and guardians concerned about their children's use of online gambling platforms may refer to our Responsible Gambling page for guidance and useful resources.
Amendments to This Privacy Policy
mae888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any significant changes will be communicated to users through appropriate channels.
- The "Last Updated" date at the top of this page will be revised each time the Privacy Policy is modified
- For significant changes, we will send a notification via email or through a notification in your account
- Continued use of the mae888 platform after changes take effect will be considered as your agreement to the updated version of the Privacy Policy
- You are encouraged to check this page periodically to ensure you are always aware of how your data is managed
How to Contact Us Regarding Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how we manage your personal data, our team is ready to assist.
- Live Chat 24/7 — the fastest way to get immediate assistance in Malay or English, available at the bottom corner of our website
- Email — send your privacy enquiries to [email protected]; we will reply within a reasonable timeframe
When submitting a privacy rights request, please include sufficient information for us to verify your identity before processing the request, to ensure your data is not disclosed to unauthorised parties.
User Rights Regarding Personal Data
mae888 recognises and respects your rights as the owner of your own personal data. Below are the rights you may exercise at any time by contacting our support team.
Right of Access
You have the right to request and obtain a copy of the personal information we hold about you, including account data, transaction history and communication logs.
Right of Rectification
If any of your personal information in our system is inaccurate or out of date, you have the right to request a correction or update of that data.
Right of Erasure
Under certain circumstances, you may request that your personal data be deleted. This request is subject to legal obligations that may require us to retain certain records.
Right to Object to Processing
You have the right to object to the processing of your data for direct marketing purposes. Once an objection is received, we will stop using your data for that purpose.
Right to Data Portability
You may request that your personal data be provided in a machine-readable format, allowing you to transfer that information to another service provider should you wish to do so.
Right to Withdraw Consent
Where data processing relies on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing that took place prior to the withdrawal.
Ready to Play Safely at mae888?
The mae888 platform is built with data security and user privacy as priorities. Enjoy online slots, live casino and sports betting with full confidence that your personal information is protected.